Privacy Policy

Introduction

YourAgentRG is a personal brand operated by Robert Gonzales. This Privacy Policy describes how personal information is collected, used, stored, and protected when you visit www.youragentrg.com or communicate with us.

YourAgentRG is not a brokerage, insurance carrier, mortgage lender, financial advisory firm, or law firm. Licensed services are provided separately under applicable regulatory authority.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property information
• Service inquiry details

Information may be collected through website contact forms, QR code lead forms, open house sign-in forms, scheduling tools (including Calendly), email, phone calls, SMS, or in-person communication.

We may also collect limited technical information such as IP address and browser data through cookies and analytics tools.

How We Use Your Information

Personal information may be used to:

• Respond to inquiries
• Schedule appointments
• Provide requested real estate, insurance, or notary services
• Send service-related communications
• Confirm appointments
• Deliver requested property information
• Maintain compliance with legal and regulatory requirements

We do not sell, rent, or trade personal information.

SMS and Electronic Communication Consent

By providing your phone number through our website, forms, scheduling pages, QR codes, open house registrations, or other direct communication, you consent to receive calls, emails, and text messages related to your inquiry or requested services.

Message frequency varies depending on your interaction and service needs. Message and data rates may apply.

Consent is not a condition of purchase.

SMS consent is not shared with third parties or affiliates for marketing purposes. We only send messages to individuals who have directly opted in or initiated communication.

Cookies and Tracking

This website uses cookies to improve user experience and analyze website performance. Essential cookies support website functionality. Optional analytics cookies may be used to measure traffic and engagement.

Third-party platforms may apply their own cookie and privacy policies.

California Privacy Rights (CCPA)

California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Request access to personal information
• Request correction of inaccurate data
• Request deletion of personal information

Requests are subject to identity verification. We do not sell personal information and will not discriminate against you for exercising your rights.

Data Security

Reasonable administrative, physical, and technical safeguards are implemented to protect personal information. However, no internet transmission can be guaranteed 100% secure.

Contact

Privacy-related requests may be submitted through the website contact form or by emailing youragentrg[at]gmail.com.

Do Not Call and Do Not Contact Policy

YourAgentRG communicates with individuals primarily in response to direct inquiries, appointment requests, referrals, prior business relationships, or express written consent.

We are committed to complying with applicable federal and California laws governing telemarketing and electronic communications, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and applicable California regulations.

Consent Standards

Marketing calls or text messages are only sent to individuals who have provided prior express consent through website forms, appointment scheduling tools, QR code submissions, written agreements, or direct communication.

Transactional, informational, or service-related communications may be sent as permitted by law.

We do not use purchased lists or third-party lead lists.

Internal Do Not Contact List

If you request not to receive marketing phone calls or text messages, your number will be added to our internal Do Not Contact list.

Once added:

• Marketing communications will cease
• Your request will be honored within a reasonable timeframe, not to exceed 30 days
• You will not receive further marketing messages unless you provide new consent

We maintain records of Do Not Contact requests in accordance with applicable law.

Opt-Out of Text Messages

You may opt out of SMS communications at any time by replying:

Opt-out requests are processed promptly.

National Do Not Call Registry

We honor applicable National and State Do Not Call Registry requirements as required by law.

No Sale of Phone Numbers

YourAgentRG does not sell, share, or transfer phone numbers to third parties for marketing or telemarketing purposes.

Scope of Policy

This policy applies to marketing communications. It does not restrict communications that are informational, transactional, appointment-related, requested by you, legally required, or otherwise permitted under applicable law.

Updates

We reserve the right to update this Do Not Call Policy as laws and business practices evolve.